1. Your culture is shaped every single day
Not just in town halls or policies, but in micro-moments. What you say, what you tolerate, and what you do consistently—that is your culture.
2. You don’t need to know everything
It’s okay to say, “Let me find out.” Pretending creates distance. Humility builds trust and shows leadership.
3. The tone of your policies sets the tone of your culture
Are your policies built for control—or care? People feel the difference. One restricts, the other empowers.
4. Candidate experience always matters
Every step—from job posts to interviews to feedback—builds your reputation. It’s not just hiring; it’s storytelling.
5. It’s all one story: Interview → Onboarding → Offboarding
Today’s candidate is tomorrow’s team member, who may be a future rehire or referral. Every phase counts.
6. Be transparent—empower through clarity
Don’t leave people in ambiguity. Keep them informed. Clarity isn’t a bonus—it’s a necessity.
7. Your people strategy must align with business goals
When HR is aligned with business strategy, people feel purpose—and results follow. That’s when the magic happens.
